***** and poor customer service

So yesterday I ordered food from Debonairs pizza in corlett drive and I didn’t get my food but they deducted my money on my card and when I ask what happen the delivery guy by the name Tumelo said that he gave my food to someone who said he was my husband and that person gave him cash and paid for the food and they took it of which is ***** …. And when he describes the guy he said he is a coloured guy while yet I don’t stay with any coloured guy and I’m not married to anyone … When I asked for my money back they saying that I can’t get my money back…. The drivers are rude even their manager is rude he drops the phone while speaking to him trying to tell him the story …