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I ORDERED REAL DEAL PIZZA WITH 500ML COLD DRINK TOTAL COST WAS 59.70 AROUND 11 FOR DELIVERY. THE ORDER ONLY ARRIVED AT 12:30 FAIR ENOUGH I WAS QUITE DISAPPOINTED BECAUSE MY LUNCH WAS ALMOST OVER BY THE TIME THEY DELIVERED, WHAT MADE ME VERY ANGRY WAS THE FACT THAT WHEN HE DELIVERED MY ORDER THERE WAS NO COLD DRINK AND THE PIZZA WAS EXTREMELY COLD. FINE HE ASSURES ME THAT HE WILL BRING THE COLD DRINK IN THE NEXT 5 MIN AS HE HAD FORGOTTEN IT. FINE I PAY FOR THE ORDER , HE LEAVES HIS NAME AND TELPHONE NUMBER AS INDICATED IN THE SLIP AND ASSURES ME HE WILL BRING THE DRINK, FROM THAT TIME TILL 6'O CLOCK I HAD BEEN FIGHTING WITH DEBONAIRS FOR MY DRINK OR REFUND SINCE I PAID AND MY DRINK WAS NOT DELIVERED. THE CALL CENTRE CONSULTANT AS WELL AS THE STEERS MANAGER JABU NDLOVU FROM BOULDERS WERE NOT HELPFUL AND TOLD ME IF I WAS A REFUND THERE ARE PROCEDURE TO BE FOLLOWED AND THEY WILL NOT JUST ISSUE A REFUND, I ASKED TO SPEAK TO MANAGEMENT AND TILL NOW THEY ARE SENDING ME FROM PILLAR TO POST. I PAID FOR A DRINK THAT I DIDNT EVEN RECIEVE, WHEN THE PIZZA GOT TO ME IT WAS COLD AND I DID LET THE DRIVER PETROS KNOW ABOUT IT AND HE SAID HE IS JUST A DELIVERY GUY. I AM VERY HURT AT HOW DEBONNAIRS BOULDERS MALL DOES BUSINESS AND HANDLES THEIR CUSTOMERS. NO ONE WANTS TO ACCOUNT FOR MY MONEY. I AM TAKING IT UP WITH THE CONSUMER PROTECTION ACT AS THIS IS A ***** , THEY STOLE FROM ME LITERALLY AND WHEN I CALL THE DRIVER HE DOESNT ANWER, I CALL THE MANAGER HE DOESNT PICK UP IGNORES MY CALLS.