1 reviews | Active since Jul 2015
Four hour wait for pizza delivery
<p>Last night i ordered a pizza and a side of wings online for my mom and kids from the Debonairs at Maponya mall. I received thier confirmation sms at 18:42. after about an hour of the pizza not arriving we tried to contact them and the phone just rang with no answer. I had to make my children 2 minute noodles and put themto bed. At 22:30 the delivery guy shows up at my house with the pizza still expecting me to accept the delibvery and pay for it a whole four hours later. I am very dissapointed, and i have used them before with no problems. </p>
Thank you very much for taking the time to report your experience with our Maponya branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Thank you very much for taking the time to report your experience with our Maponya branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)