PG
Paul G
1 reviews | Active since Nov 2011
04 Jul 2015, 15:11
Forgot about customer order and unsanitary
My order number was 77 for a chicken filla, after a while I noticed your staff memeber pointed fingers towards myself and mumbling, until I called the one and asked what is going on? No they forgot to make my food! Top of this your female pizza girl what works with the food directly used her bare hands to put feta cheese onto a pizza. You are fully aware that is against regulations and for my part she can have std and who knows what else. I can not expalin the sitution you branch and people have pit me in, my wife waited for me in the car fir nearly 40 minutes.
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Debonairs Pizza's replyOfficial
06 Jul 2015, 12:56Hello GroblerPR,
Thank you very much for taking the time to report your experience with our Menlyn shopping center branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Thank you very much for taking the time to report your experience with our Menlyn shopping center branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Debonairs Pizza's reply06 Jul 2015, 12:56
Official
Hello GroblerPR,
Thank you very much for taking the time to report your experience with our Menlyn shopping center branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Thank you very much for taking the time to report your experience with our Menlyn shopping center branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)