1 reviews | Active since Jun 2016
Forget About Freedom Of Choice At Debonairs
On Wednesday the 7th of August my sister ordered pizza online to be picked up at the Evaton Plaza . Her order was a half and half medium pizza and a real deal pizza. The order was accepted by the restaurant but she then received a call from one of the cashiers with a ruther disappointing outcome. The cashier told her that the half and half on a medium pizza uses too much ingredients and costs the restaurant more to make rather she order it on a large instead. The cashier further said they'll only make it because she ordered it online if shw had ordered it in store they wouldn't have done it and in future she should not make such an order because they are going to charge it as a large pizza instead of a medium one. I am highly disappointed and will not order from debonairs ever again. The online menu allows you to order what ever you want but the stores instruct you on what tou should and shouldn't order on the notion that it costs the restaurant more to make. If that was the case then why is such an item made available to the general public and who's problem is it that the item that they made available costs the store more to make on a medium size pizza. I guess debonairs does not care or rather take to consideration the consumer's rights to freedom of choice. Highly disappointed and will not be ordering from them ever again.
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
I will be waiting for such communication with great anticipation. Let's hope I receive it soon.
I will be waiting for such communication with great anticipation. Let's hope I receive it soon.
I received a call from the store manager who assured me that the treatment I received was improper and apologized in that regard. He further assured me that I can order whatever I desire as per the debonairs menu online and in store and my order will be done with no additional cost or any intimidative calls from anyone of the staff members. I am happy with the response I received and hope that next time I place an order all will go well. Looking forward to trying something amazing once again.
I received a call from the store manager who assured me that the treatment I received was improper and apologized in that regard. He further assured me that I can order whatever I desire as per the debonairs menu online and in store and my order will be done with no additional cost or any intimidative calls from anyone of the staff members. I am happy with the response I received and hope that next time I place an order all will go well. Looking forward to trying something amazing once again.
