1 reviews | Active since Jul 2016
Food poisoning little children!!!!
On Thursday the 27th September we ordered pizza from the Newton Park branch in Port Elizabeth. This was an online order. After an hour my husband phoned to see where the food was, excuse driver on his way. 1 and a half hours past and he phoned again., Excuse driver fell and remaking. 2 hours later my husband phoned and demanded a refund. The pizza and refund then came. This was around 20.30 and my two year old daughter hadn't eaten yet. She ate and went to bed. Not an hour later she woke up vomiting perfusly. This carried on throughout the night. The next morning I took her to the pead and she had to be admitted to hospital, reason, food poisoning and dehydration because of vomitting so much. How dare you Debonairs. You put my little girls life in danger. I have emailed your head office and you don't have the decency to contact me. I will definitely be taking this to the furthest point possible and not stop until justice has been served. You cannot go around poisoning little people who dehydrate so quickly. Thank goodness we have such a good medical aid and was able to get her the best care possible.
My daughter was admitted to hospital on Friday morning and only discharged on Sunday. To see my little girl having to have 3 drips, so lathargic because of your food definitely does not sit well with me. You people should shut down your lousy establishment and not admit little kids to hospital. Shame on you!!!!!!
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the restaurant manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the restaurant so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the restaurant manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the restaurant so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***
