CB
Charlize B
1 reviews | Active since Apr 2019
26 Apr 2019, 16:14
Food Poisoning, hair in food, polony ham, horrific food and horrific service
had the most disgusting pizza Ive ever had in my entire life today. Tried the new cram decker and was absolutely horrified. The dough was disgusting. The ham tasted like polony, the entire thing was falling apart and tasted horrific. To top it all off, I found several pieces of hair in the food and after consuming the food have gotten food Poisoning. Will never buy from debonairs again
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Debonairs Pizza's replyOfficial
14 May 2019, 16:57Hi Charlize
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***
Debonairs Pizza's reply14 May 2019, 16:57
Official
Hi Charlize
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***