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Neel N
1 reviews | Active since Mar 2009
10 Dec 2019, 16:58
Food on the floor
We went to Fishaways Dainfern yesterday, i took them 30 minutes to have my order of a regular fish and chips, there after i waited in the debonairs line for 10 minutes only for them to tell me there were no subs, i phoned pineslopes branch over 6 times, there was no answer, i drove there and waited for 35 minutes for my 2 subs, a lady came with the subs, threw it on the table and dropped one of them on the floor, she didnt even apologise to me, she took it back and 10 minutes later brought me another, by then the other sub is already cold??? how do you continuosly employ *********** staff at all 3 of your franchise branches?
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Debonairs Pizza's replyOfficial
16 Dec 2019, 11:16Hi Neel
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards, The Debonairs Pizza Team
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards, The Debonairs Pizza Team
Debonairs Pizza's reply16 Dec 2019, 11:16
Official
Hi Neel
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards, The Debonairs Pizza Team
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards, The Debonairs Pizza Team