Food Like Winter - Always Late , Always Cold

What an experience , so called Quilty service.

This is not the 1st time happening to us, we placed our order with the Debonairs App around18:03 and only arrived 19:56 nearly two hours late.

My partner works himself at Pizza Rapido head office and he agreed that this is poor services.

How can an "online order" arrive almost two hours late since order has been placed and confirmed it's being prepared ,the Franchise used the excuse they are "busy" --this is Uttar *******.

It doesn't take that 2hours to make a pizza, nore to deliver...did they go buy ingredients 1st or waited for the cheese to mature??

What is the point of ordering from the comfort of your own home and use a so called user friendly App if the food arrives late, half cold and at this time of the evening one has lost ones appetite for the meal.

You could just aswell went to store yourself or order pizza from a different brand that is closer & be ensured food will arrive on time with service & Quilty that meets ones expectations.

Either people at the branch doesn't know what they are doing and under management that doesn't care,or they have *********** staff that really needs more training.

What is happening to this brand ???

It seems like as the Franchise is growing the services has gone down the drain and one receives a "don't care" attitude from head office and the stores.

What happened to so called customer services & giving one peace of mind.

If this is what one receives,we rather support someone else for years to come taken from how long we've been supporting this brand and outlet.