Food late and Squashed

TERRIBLE experience with Debonairs Brackenfell this evening. Firstly I phoned them 18:23 to place an order for collection. I repeated myself twice, then the lady said it will be ready in 30-40 minutes and I asked her again how long just to make sure. She repeated herself once more. We got there and waited until 35 minutes past, we went in to ask for our order, then she could not find it. I showed her my sms and then she wanted my phone nr to check the order. she said that it is out on delivery and firstly I flipped, as i arrange for it to be collected. As we left the store, we was on our way turning onto Brackenfell Boulevard Bridge an we saw a delivery guy that was on it's way to leave Debonairs. We got home and no one cam yet, so just past 19:00 the delivery guy rock up at our house. As he opened the black bag the pizza are in, it was so full, and the pizza boxes were smashed / squashed like crazy. He gave me my Hawaiin pizza and the sticker was already black and my box was squashed, I tried to open it to have a look and see if it's the right pizza and most of my toppings were stuck on the lid, so he gave me my on the double and as well that box sticker was also black and box was squashed in, so I did the same tried to open it a little to see if it's the right pizza and a part of the pizza was loose from the rest and some of my toppings were stuck to the lid as wel. This is really and utterly unacceptable and just bad. All the driver could say was I am sorry.. Really!! I asked him if he would eat pizza looking like this and still he just said I am sorry. I told him that i am going to phone the branch and complain. So i phoned 19:06 and the voice recording kept on saying they are currently experiencing high volume calls, after a bit it said sorry but we can not take your call and i have to go on-line and do something. So 2 minutes past, i tried again at 19:08. Still the same as mentioned above happend, then for the last time i phoned again at 19:14 and still the same happened for no one to take my call. So my conclusion is not too send out so many pizza boxes at once, as there are not enough space in the bag and secondly also not to tell the customer the driver has already left and then mean time we left and the driver was still at the branch and then we saw him leaving after us and still took longer to get to my house. I think it is really bad service and would not recommend anyone to ever support Brackenfell Debonairs Branch and not even to say get a delivery. Cause that does not go well. I am very disappointed.