CB
Candice B
1 reviews | Active since Dec 2017
02 Feb 2019, 18:59
Food in transit more than an hour
Our food has been in transit for more than an hour by driver Jacques. I don’t know why I still bother with this place. My last experience was with a manager who was apparently at the store while his front of staff had an argument, but he didn’t know. At least they are consistent with **** food and service all year round!
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Replies (1)
Debonairs Pizza's replyOfficial
04 Feb 2019, 12:29Hi Candice
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***
Debonairs Pizza's reply04 Feb 2019, 12:29
Official
Hi Candice
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***