1 reviews | Active since Feb 2018
FLY IN PIZZA
hi order a triple décker pizza from Debs in Newclair. pizza came , only to find 2 flies o the pizza. wife contacted debs head office , where they asked not to put this on hello peter. we agreed and the said they will contact the branch and get matter sorted. Branch called wife and arranged to send a complete new pizza on the house. Guy at branch said that the driver was on the way . so my wife said to him that there is no one at home at the moment , and asked if the pizza could be delivered later the day when someone is home . Guy at the branch said he would try and hopefully he wont forget . Obviously he forgot and tried calling them again at arrange a voucher in stead , and they refused.
case number : 604493
this incident happened last month on the 24th. today is the 15 /04/2019 and we are still waiting for debs to contact us.
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team Customer Care Line: ***
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team Customer Care Line: ***