RF
Renata F
1 reviews | Active since Aug 2016
23 Jan 2019, 09:14
Fly found in Debonairs Pizza (Bluff )
I placed an order for deliver yesterday 22/01/2019 at 02:56 pm. I was totally disgusted when I found a fly stuck in the cheese at first I thought it may have been the mushroom but when I took a closer look it was definitely a whole fly stuck in the cheese topping, it made me sick to my stomach. This was the first time I have ever had such a revolting experience with take away food. I just can't see myself ordering from the bluff branch again. Ensure that your staff preparing and handling the food understand the importance of food safety and how they can increase the risk of foodborne illness, Debonairs need to take matters of health and hygiene very seriously!
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Debonairs Pizza's replyOfficial
29 Jan 2019, 15:46Hi Renata
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing. If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team Customer Care Line: ***
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing. If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team Customer Care Line: ***
Debonairs Pizza's reply29 Jan 2019, 15:46
Official
Hi Renata
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing. If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team Customer Care Line: ***
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing. If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team Customer Care Line: ***