MA
Michelle A

1 reviews | Active since Mar 2015

05 Apr 2016, 08:38

First disgusting service and then no response

<br> oWe placed an order for 3Large Pizza's with extra cheese ( not with extra extra extra cheese)!!! we were charged for 6pizza extra cheese??????I have slip oOur delivery : the pizzas was squashed into each other in the delivery guy bag - I have photos - half the toppings were attached to the box (it tasted like box to add the discomfort) I ordered a delivery because my foot is broken, I am unable to collect myself, I sent someone outside to collect the delivery on my behalf at the gate and this is what we got, we were furious when I saw what the damn pizza's looked like and to add to that, looking at the total we had to pay was to say the least disgusting, as I had to pay almost R100 for extra cheese on 3 pizza's which I did not ask 6 times as charged .Too add frustration, the delivery man took almost 5 minutes to figure out which delivery was for me......by the time we took it inside the dots were all black as well - check the transaction time of when we paid and the time the photo was taken for that matter should you not believe me - I did not complain right away as it was long weekend,phoned and manager not available,then emailed 30/03 and still no fricken respons

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Replies (1)
Debonairs Pizza
Debonairs Pizza's reply05 Apr 2016, 09:38
Official
Hello MichAUD,

Thank you very much for taking the time to report your experience with our Centurion Lifestyle branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.

Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.

Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)