OM
Onalerona M

1 reviews | Active since Jul 2018

03 Jul 2018, 15:12

FF**** DEBONAIRS!!!!!

I ordered on the app and paid on it Then I get a call saying they don't deliver in my area and that my order is cancelled I asked about my money so that I can place another order then they tell me that I'm only going to receive my money after 24hrs to 48hrs

I suggested they call the store which is closer to my area to make the order they denied

So considering that I used the app I used the live chat function for them to solve this They say sorry and nothing is resolved

I don't get my food nor my money I must wait to get my money back which they are quick to recieve

Apparently the store had not updated their delivery areas so that's why their store showed up in my surrounding areas on the app

This is not my first encounter with this restaurant I've given it countless chances and now they mess with my money this is my last order and I shall not and will not eat from this brand/franchise anymore I'd rather have a bad tasting pizza than to be treated unkindly

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Replies (1)
Debonairs Pizza
Debonairs Pizza's reply06 Jul 2018, 14:00
Official

Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the restaurant manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the restaurant so that we may resolve this issue and get you back to Trying Something Amazing.

If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.

Kind Regards,

The Debonairs Pizza Team

Customer Care Line: ***