Famished and fed up

After a long day and a grumbling tummy all I wanted was a bite of pizza from the tried and trusted Debonairs franchise which never left me unsatisfied before. I just moved to a new apartment and decided to order pizza. I go onto the debonairs Pizza website. Search for the closest debonairs to find that the debonairs Pizza at the Garden centre in lorraine is the closest to me. So it's almost 7 pm and I place an order. I receive confirmation via sms that the branch has confirmed my order and deliver to me as well as an email stating that my order is being prepared at the Garden centre debonairs. A solid 2 and a hours late my pizza has not arrived. And I'm starving. So I call the branch and say to the lady who answer that I'm calling to enquire about my pizza order which was placed at 7.01 pm. She already knows my order because she replies with my name and surname as a question. And then proceeds to tell me that she is going to consult with her manager and will call me back about my order. 15min later I receive a call from her telling me that there has been a mix up with the order and unfortunately they don't deliver to my area. But what they can do is make my pizza now but they don't have chicken so she can substitute it and still deliver to me. Well now, after 2 hours of waiting and no notification or update I decided that it was unacceptable for debonairs in lorraine garden centre to be this negligent and irresponsible towards a customer. My order was on the system yet they fail to notify me that it can't be met. Then why accept the order?? I declined the offer to place my order with the branch as I thought about how much longer I may have to wait. Needless to say, I'm disappointed with the lack in service delivery and communication s****s of the Debonairs in the Garden centre, Lorraine, Port Elizabeth.