False and lies on adverti*****t

I am very upset with debonairs in Sydenham sparks road. We ordered online and order was confirmed at 18:30 we only received our pizza at 19:55 and it was cold. And the dot was black outside the box and according to their policy if the dot is black you get it for free but the driver refused including the manager (Lungile) is her name when we called and told them we even took fotos as proof