NM
Nthabeleng M
1 reviews | Active since Jun 2011
22 Sept 2019, 18:57
False advertising
I'm a bit confused because Debonairs claims free delivery but everytime I order a R10 delivery charge is added to my bill. The nearest outlet is 2km away from my house so it makes no sense. This is not only false advertising but it is also misleading to say the least.
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Replies (2)
Debonairs Pizza's replyOfficial
25 Sept 2019, 09:27Hi Nthabeleng
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards, The Debonairs Pizza TeamCustomer Care Line: ***
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards, The Debonairs Pizza TeamCustomer Care Line: ***
Debonairs Pizza's reply25 Sept 2019, 09:27
Official
Hi Nthabeleng
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards, The Debonairs Pizza TeamCustomer Care Line: ***
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards, The Debonairs Pizza TeamCustomer Care Line: ***
NM
Nthabeleng M's updateReviewer Update
25 Sept 2019, 10:50Just got a call from some guy at Debonairs regarding the complaint I wrote. Needless to say the call didn't address anything except to try and prove me, the customer wrong. We kept going back and forth about the distance as if I don't know how far it is to the nearest outlet. Guy argues that I live 3.8km away but I live 2.2km away. Advertising says free delivery, guy says it's free if you live less than 3km away. Clearly this people haven't been told that you don't argue with a customer. Their pizza doesn't even offer anything to write home about.
NM
Nthabeleng M's update25 Sept 2019, 10:50
Reviewer Update
Just got a call from some guy at Debonairs regarding the complaint I wrote. Needless to say the call didn't address anything except to try and prove me, the customer wrong. We kept going back and forth about the distance as if I don't know how far it is to the nearest outlet. Guy argues that I live 3.8km away but I live 2.2km away. Advertising says free delivery, guy says it's free if you live less than 3km away. Clearly this people haven't been told that you don't argue with a customer. Their pizza doesn't even offer anything to write home about.