1 reviews | Active since Oct 2015
False advertising
Was very disappointed when I placed an order online today for deboniars Phoenix, because I couldn't go to the rasturant myself. To find after the order was accepted online and within the 5km range that they sometimes mention. As for they advertising they say they deliver anywhere and everywhere. But just because I'm in a black neighborhood I got a call that they can't deliver for me. And this is the closest deboniars that delivers. Even after explaining I'm on the main road just outside Phoenix, but they still refused.
They need to change their adverts because they are deceiving and not true. I don't see myself ever supporting their business.
They should have rejected my order online not accept and then call me to tell me otherwise.
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team Customer Care Line: ***
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team Customer Care Line: ***