1 reviews | Active since Jan 2014
False Adverti*****t
Good day, <br> Wednesday the 13th of April, I placed an order online to collect a Meaty Triple-Decker Large 30cm pizza from Brackencity, online the prize stated R114.90, which it still does on their website, when I got there they forced me to pay R119.90 for this pizza, stating that the prize apparently went up the Tuesday, 12th of april. I also phoned the helpline and the guy there said yes but the triple decker is the prize of R119.90 as he is on the website now and that is the prize. (lies) Now I want to know why are they advertising one prize when you order and when you go to the store it's R5 more expensive??? This is what they call False adverti*****t and it might only be R5 but this is the principal of the whole situation that is my problem here, you can't advertise one prize and charge something completely different when you get there, what if I only had R115.00 on me? then you can't even send this complaint to them from their website as it only allows 500 characters. Absolutely outrages, Debonairs like other fast food joints that had ripped me off won't see me again.
Thank you very much for taking the time to report your experience with our Bracken city branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Best regards,
Thank you very much for taking the time to report your experience with our Bracken city branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Best regards,
