Fairell Debonairs pizza, tired of dissapointments.

<p>We do not order take away food very often but when we do it is always very exiting, especially for our kids. Debonairs does have a very confenient app and so we have a great time in choosing and building our own pizzas. When you use the online app it gives you a list of restaurants near your current location, but recently picking a restaurant is tricky because I never know which one is more likely to ***** up our order or take forever to deliver. It is not like we are very far from a branch, close to us about 6 or 7 within a radar of 4 or 5 km and it estimated a travel time of about 8mins. So we place our order and wait. After 30 mins I assume the driver will be here any minute. Kids are hungery and should have eaten something by now as it is past their bed time already. 50mins still nothing. I call the restaurant and as I am speaking to the lady I get cut off. I wait a couple of minutes and no one is calling me back. I call again, this time I get put through to a call centre. The gentleman on the other side says he will contact the branch on my behalf. Then only does the lady phone me back and says the driver has just left the store. I check my watch, exactly 60 mins after i placed the order. Kids are tired and hungry and disappointed. 70mins later i have the order. I am always a good tipper and feel sorry for the driver, but I just cannot reward this bad service. I count my change exactly out so that it maches the bill. This is truly the last time I will ever buy from Debonairs. I think they have gone to big and big have gone to their heads. They are clearly hiring idiots in management and leaving their customers dissapointed. Also if you are reading this review in Debonairs management please dont bother to offer me a free coupon or a complimentary pizza. Rather give me a 100 bucks and I will go to pick&pay and buy my own stuff to make a pizza. You are loosing customers. I dont have to feel like I am doing you a favour by buying from you. You have to feel grateful for people like me buying your food otherwise there would not be a debonairs. If I can give you some advise. If you cant deliver good service, rather not offer a service at all. I have taken a picture of the pizza box, on the sticker it was "not" black dot, with the time. I'll rather have no more dissapointments in future and steer well away from Debonairs. Kind Regards, Diederik Prinsloo, ********** . Order number 59394, placed 19:34</p>