RM
Reatile M
1 reviews | Active since Dec 2015
20 Dec 2015, 22:12
failure to produce service two days in a row
I ordered pizza on saturday (19 / 12/ 2015)my delivery never came through for two hours till i had to council and i tried again on sunday(20 / 12/ 2015) and again they never delived i called them over and over again and all they are saying is please hold when i asked for the delivery guys number he just says sorry and hangs up on the rest of my calls all they can say is please hold not thinking that while im waiting for them i could go and buy something else and other shops are closing this was the worst service ever.
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Debonairs Pizza's replyOfficial
21 Dec 2015, 11:33Hello reatilemerafe,
Thank you very much for taking the time to report your experience with our Columbine Square branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Thank you very much for taking the time to report your experience with our Columbine Square branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Debonairs Pizza's reply21 Dec 2015, 11:33
Official
Hello reatilemerafe,
Thank you very much for taking the time to report your experience with our Columbine Square branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Thank you very much for taking the time to report your experience with our Columbine Square branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)