LS
Lindie S
1 reviews | Active since Aug 2017
14 Sept 2019, 20:53
Failure of services
Debonairs giza . If I could rate it zero stars I would, we ordered 2 pizzas,a Mexican chilli and a hawain,. 1st the Mexican showed up cold and the hawain newer showed ,so the guy called and now we await the 2nd pizza as we orderd both at once ,an thy failed to deliver and now we still have to pay both pizza prices for sloppy delivery order take down and the failure of them to give discount or uphold their policy on cold pizzas, saying that the manager this ,the manager that.. Very disappointed
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Debonairs Pizza's replyOfficial
16 Sept 2019, 13:23Hi Lindie
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they would like to escalate this to both the store manager and the area manager. Please tell us the branch you ordered from and one of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza TeamCustomer Care Line: ***
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they would like to escalate this to both the store manager and the area manager. Please tell us the branch you ordered from and one of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza TeamCustomer Care Line: ***
Debonairs Pizza's reply16 Sept 2019, 13:23
Official
Hi Lindie
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they would like to escalate this to both the store manager and the area manager. Please tell us the branch you ordered from and one of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza TeamCustomer Care Line: ***
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they would like to escalate this to both the store manager and the area manager. Please tell us the branch you ordered from and one of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza TeamCustomer Care Line: ***