1 reviews | Active since Jun 2011
Failer to deliver
Its very dissapointing to experience such bad management from the two most biggest and busiest franchises in Soweto both Dobsonville and Jabulani. I saw your ads about this new Triple Decker promotion and it looked so delicious. decided to go to Dobsonville after work to go buy and i was told that they are out stock. Because i was really craving for it i decided to drive to Jabulani and when i got there again i was told they are out of sausages. Now this is strange because obviously this time of the month you should anticipate a high demand for this pizza since its a new thing. This is dissapointing because both store managers know very well this time of the month its peak and its very pathetic to be told things are out of stock. Im really disaapointed wih the service and to think of my petrol i wasted for nothing and whose gonna reimburse me for the loss of my petrol because you created an expectation that you failed to meet. Dissappointing, very poor planning and management
Thank you very much for taking the time to report your experience with our soweto branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Thank you very much for taking the time to report your experience with our soweto branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
