SG
Sammy G

1 reviews | Active since Dec 2011

27 Feb 2018, 13:56

Fail to deliver

On 26 February I tried to make a telephone booking to place an Awesome Foursome order at Vangate Mall. The number ********** 000 got me to Langa branch and when I phoned the Call Centre I also was given the same number. Unfortunately I had to go physically to the Vangate Mall. When wanting to place my order I was told then that they only had one flavor and not the 5 as advertised. I told the lady I need to place an order for 7 as I have a function. Sadly they could not accommodate me and having a function in 2 hours I had no other option but to place my order for 7 Awesome Foursome pizzas with ALL the same flavor. I told the lady I at least expect a reduction in the prize even though it wont compensate the embarrassment this leaves me at. Well waiting almost an hour I was given a 2L coke for waiting loooong. The efforts of Abigail and the manager(Ateeka) were admired as they tried to save the day for Debonairs but Debonairs policy of not affording a reduction in the price when they cannot deliver on what they advertise left a sour taste more than the ONE FLAVOUR in the mouth.............I was expecting AWESOME retribution service due to their failure.

0
Replies (1)
Debonairs Pizza
Debonairs Pizza's reply21 Mar 2018, 15:11
Official

Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.


If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.


Kind Regards,


The Debonairs Pizza Team
Customer Care Line: ***