NM
Nialle M

1 reviews | Active since Oct 2013

23 Jun 2015, 18:47

Extremly Poor Service

I have placed an order this evening for a simple Margarita with extra fresh tomato onto and extra base tomato, with a side order of Chicken Wings. My meal once again came without what was specified on that, It actually arrived with no Base tomato and the result of this was an extremely dry tasteless pizza. The guy I spoke to on the phone was not helpful at all and proceeded to leave the phone on his table while \waiting for a manager"";20 mins later I still had received no call. Upon phoning again I was told by the same guy that I had not provided him with my number. I have supported Debonair's for many years even when my orders have been incorrect but the food still contained some sort of quality but to hand a meal in this condition to me and expect me to eat it. I actually am not hungry anymore."""

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Replies (1)
Debonairs Pizza
Debonairs Pizza's reply24 Jun 2015, 12:09
Official
Hello Veloc1ty,

Thank you very much for taking the time to report your experience with our Waterfall branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.

Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.

Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)