SK
Sajida K
1 reviews | Active since Sept 2015
02 Sept 2015, 19:56
Extremely poor service and false promise
I ordered online and received my confirmation at 17:56pm. I even gave the driver directions, only to call the store and be told that he had returned because he could not find the place. I was told by the manager he would make sure I got my food in 4minutes because that's how close I live. I received the food at 19:17 pm. However they did not have decency to at least heat the food up. So much for the promise that if the dot is not red your pizza is free. I was still asked to pay. My cooldrink arrived a further 2min later. Absolutely poor and ridiculous service
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Debonairs Pizza's replyOfficial
03 Sept 2015, 08:48Hello Imaan.k,
Thank you very much for taking the time to report your experience with our Sparks Road branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Thank you very much for taking the time to report your experience with our Sparks Road branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Debonairs Pizza's reply03 Sept 2015, 08:48
Official
Hello Imaan.k,
Thank you very much for taking the time to report your experience with our Sparks Road branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Thank you very much for taking the time to report your experience with our Sparks Road branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)