1 reviews | Active since Oct 2013
Extremely ****ed off
Am beyond ****ed off by the service rended at debonairs pizza in olievenhoutbosh plaza! Am more ****ed off mainly cause its not the 1st time i had to write a review about this specific store.
Placed an order via the app at 18:08pm and its now 20:05 basically 2hrs later and i haven't received my order, its always excuses on excuses. Tried calling the numbers provided on the app which was still a mission cause the 2 cellphone numbers are off and land lines arent picked up. The hell is the point of them having landlines if we can't even reach them?
Got confirmation of my order and iv paid online already if it wasn't paid for yet would be canceling the order. Not sure how i feel am basically fuming!!
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***