1 reviews | Active since Jan 2018
Extremely late delivery & bad attitude
Hello I ordered a pizza from debonairs and I stay 5 minutes away from the debonairs. I have been waiting one and a half hours. When I contacted the debonairs to ask how long will the pizza be, the supervisor or manager named Ahmed was very rude and told me it will be there just now not even listening to what I had to say and cut the call.When the pizza arrived it was very cold. I have always enjoyed debonairs but after an experience like this I don't think I will ever buy from them again.
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***