NR
Nadia R
1 reviews | Active since Dec 2017
30 Nov 2019, 14:27
EXTREMELY BAD SERVICE
I placed an order at Karaglen Edenvale Debonairs at 12:22 and it is now 2:22 exactly 2 hours ago and still no delivery.
I have phoned the Customer Care about 6 times and first no one answers the Edenglen Debonairs phone and after 6th attempt they answered and the Manager is out. Grace who answered can't tell me where my order is the driver left a while ago and they can't phone their drivers they don't have their numbers.
I have workers that need to have lunch and all Debonairs can say is we don't know where your order is and we don't know where is the driver, we not even 10 min away from their shop.
I will definitely spend my +/- R500.00 lunch order somewhere else won't be using Debonairs service again.
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Replies (1)
Debonairs Pizza's replyOfficial
16 Dec 2019, 16:34Hi Nadia
Thank you for taking the time to let us know about your recent disappointment we value your engagement.
Thank you for taking the time to let us know about your recent disappointment we value your engagement.
We are sorry that you had an unpleasant Debonairs Pizza moment, we appreciate that you have taken the time to bring this matter to our attention. Your complaint has been heard by our Customer Care team who have escalated this to the store manager. We sincerely apologize for any inconvenience and trust that you accept our apology, we will ensure that such treatment and service is never endured by our loyal customers.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Debonairs Pizza's reply16 Dec 2019, 16:34
Official
Hi Nadia
Thank you for taking the time to let us know about your recent disappointment we value your engagement.
Thank you for taking the time to let us know about your recent disappointment we value your engagement.
We are sorry that you had an unpleasant Debonairs Pizza moment, we appreciate that you have taken the time to bring this matter to our attention. Your complaint has been heard by our Customer Care team who have escalated this to the store manager. We sincerely apologize for any inconvenience and trust that you accept our apology, we will ensure that such treatment and service is never endured by our loyal customers.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team