Extremely bad service

I ordered pizza using the app at 15:49 and at 16:15 the driver lies and says he has delivered the order. I ask my partner who was standing at the gate if she received the pizza and she stated that the delivery hadn't arrived so I call Debonairs Kagiso Mall to ask them where Phillip was and they said he should be at our place and I stated that the driver stated on the app that he had already delivered the order. The lady then asked for my details and said she would call me back with information. At 16:30 I called again stating that the delivery still hadn't arrived and the lady stated she had tried to call the driver but he wasn't answering his phone. The driver only arrived at 16:50 and when I asked him why he was late and why did he lie and say he had already delivered the order, his response was "I had to because I was running late with another order". I then asked him to call the store and tell the manager that exact same answer and he refused and said I must just take my pizza and pay. I then told him the pizza is an hour late and that until he spoke to the manager I won't pay for it and then he said I must use my phone to call the store because he won't. I then called the store and gave him the phone, he walked away with my phone and when he came back he gave me the phone and drove off with no explaination. I called the store and asked to speak to the manager and I was told she was busy, I told the lady what just happened and she said the manager told him to come back with the pizza and that she will ask the manager to call me when she is done. I had to then drive to the store and when I got there I had to then repeat what had happened which was a completely different story to what the driver told the manager and she then told me to place a new order.

I'm really not pleased with the service I received from the store, had I wanted to drive then I wouldn't have used the app in the first place worse part the order was 1h30mins in total late and the manager was not even bothered by what happened.