Extremely bad service

I placed an order at Debonairs Maponya Mall at 5h11 today it's 7h47 and my pizza has not yet arrived. I called 4times and all I'm being told is the store is busy it has a lot of orders. I must say I'm very disgusted at this service that my family has to wait 3 hours for food. I don't even think I want it anymore I want my money back!