Extremely appalling service

I am extremely disappointed in the service that I received from Rustenburg Square Debonairs today 08 May 2020. Today I placed an order online for a triple dekker pizza and wings and Death by Chocolate as sides, and requested that I pay cash on delivery, I then placed another order for a club pizza and also requested that I pay cash on delivery order number 6 & order number 8

When the order arrived for delivery at my office park in Zinniaville I went to the gate, paid for both orders but noticed that they charged me 2 wings and no Death by Chocolate, I asked the driver why that is so and he said it is because there was no stock of the death by Chocolate hence they charged me for 2 sides of wings, I told him that no one called me to let me know that there was no stock of the death by Chocolate but its fine I'll take the second side of wings. When I arrived in my office and checked my order I realised that they gave me a side of cheese grillers x2 and no wings, I called the driver and he said he was told that I was called and informed that there was no stock on the wings and I had said they can give me cheese grillers - I didn't not get any telephone call from Debonairs about the order that I placed online - I then took upon myself to call the store and explained the whole story to the cashier named Nkele and she said that she will inform one of the drivers to come and fetch the cheese grillers and reimburse me my money, I even told her that I knock off at 3pm and she reassured me that the driver will arrive way before I go home

Come 14h55pm as I am about to leave and the driver had not arrived or called or anyone at Debonairs had called me, I called the store again and got the same lady Nkele and asked her where the driver was, she said there had been some misunderstanding as the driver didn't come to me, I heard her speak to some guy in the background and the guy said we'll make a plan, I told the lady that I am willing to wait until 15h20pm but after that I have to leave and she said the driver will definitely come through before 15h20pm

At 15h25pm when I called back I spoke to a guy named Andrew and he said he didn't know anything about my matter but he know they dont have any wings in stock, I thanked him and hence I am writing this complaint

I find it very appalling to get such service where even if I placed an order online 1- I wasnt given a call to state there was no stock on the wings that I ordered 2 - someone took it upon themselves to dish up cheese grillers without my consent 3 - I was **** to by their cashier and driver 4 - I've lost R89.80 on food that I did not want and I had to give away because I don't eat it 5 - up until now at 17h00pm no one in that shop has called me to apologize or ask how they can sort this issue out for me

I remain dissatisfied and very disappointed by Debonairs, I would have thought that because of this pendamic that we are experiencing they would have gone an extra mile to satisfy a customer who is giving them money. I look forward to hearing from them.