Extraordinarily dissapointed
Earlier today, after trying numerous times to call and order a large pizza from the Debonairs Pizza at Stone Towers, King William's Town, the phone rang unanswered. I ultimately decided to order via the Debonairs app at 16:37 and requested that it be delivered.
After an hour, it still hadn't been delivered so I tried once again to call and follow up. The phone still went unanswered so I gave up.
I was only called at 19:52 to be told that my pizza could be ordered within 30 minutes if I still wanted it.
I find this to be highly unacceptable. I would've at least appreciated an apology but that courtesy wasn't even extended to me.
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***