EXTRA GARLIC GONE WRONG!
On 12 July, I ordered 2 pizzas online - on the app (one chicken crammed crust and 1 Chicken and mushroom) I asked for extra garlic on the chicken and mushroom, Now when i say extra garlic, I mean extra garlic and certainly not a whole tub of garlic. Both pizzas were literally covered in garlic that the pizza was not even edible. I had to toss the pizzas in the outside bin it was so bad, I mean like I could smell the garlic from inside the house .
I complained on Facebook and a manager or i'm not even sure what he is called me and told me "well in future don't order online rather call the store , EEEEr well that exactly is the App their for? He said he would offer me 10% discount on my NEXT order - Now why would I even order again? then the franchise "manager" called me after 8PM (I mean really??) last night and could not even speak a word of English that I had to just cut the call as i was getting so frustrated.
I expect someone that can 1, speak english to me when they call and have some respect for their customers or alternatively 2, email me
Order no: ********** 5 & R 247.70 down the drain. Refund my money!
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Replies (3)
Debonairs Pizza's replyOfficial
19 Jul 2018, 11:16Hi Pamela
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the restaurant manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the restaurant so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***
Best regards,
Debonairs Pizza's reply19 Jul 2018, 11:16
Official
Hi Pamela
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the restaurant manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the restaurant so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***
Best regards,
Debonairs Pizza's replyOfficial
19 Jul 2018, 11:17Hi Pamela
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the restaurant manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the restaurant so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***
Best regards,
Debonairs Pizza's reply19 Jul 2018, 11:17
Official
Hi Pamela
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the restaurant manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the restaurant so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***
Best regards,
Debonairs Pizza's replyOfficial
19 Jul 2018, 11:17Hi Pamela
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the restaurant manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the restaurant so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***
Best regards,
Debonairs Pizza's reply19 Jul 2018, 11:17
Official
Hi Pamela
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the restaurant manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the restaurant so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***
Best regards,