1 reviews | Active since Sept 2015
Extra Billing and wrong delivery!
I called debonairs at 19:11 to place my order for a large meaty triple decker pizza but what I received was absolutely ********! The billing was incorrect because I told the lady that I don't want extra cheese but she went and charged me for an extra cheese. The meaty triple decker usually has a mince and a ham inside but instead my pizza came back with a ham only and an extra billing, my girlfriend noticed that the pizza does not have mince inside and was shocked that a large pizza costs R130,80. When I looked at receipt I realized that the cashier put on an extra amount for an extra cheese and your flippen chefs ****** us off our money, or were these chefs thinking that we wouldn't notice that there was no mince inside the pizza? I have taken pictures of this pizza and I'm planning to expose what a ****ty service you give to customers. I have been loyal to this brand for so many years, it's about time we supported other restaurants because your customer service is so bad, or is this how you train your staff? To rob us of our money. Mxm this totally nonsense. We returning this pizza back to the store tomorrow.
Thank you very much for taking the time to report your experience with our Carlton Centre branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Thank you very much for taking the time to report your experience with our Carlton Centre branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
