AM
Andiswa M

1 reviews | Active since Sept 2018

08 Jan 2020, 13:53

Expired juice

I was at Dainfern Square around 5:00 pm I bought pizza and coke and trufruit orange and mango juice after a couple of sips I decided to check the date and it showed that is it was expired 4/01/2020 and yesterday was the 7th of January went to the manager and all he did was take the juice in his office and gave one of his staff members to give me another juice mr Gibson ndebele only apologized when I asked to speak to him and find out why did he return and atleast let me know what is happening I asked why was the other juice given to me not take. From the fridge like the expired one has he checked his stock all he said was his going to check it am really disappointed at the kind of service I got and to hear the staff member that she didn’t see the date and the manager say he hasn’t checked the other juice I mean how many people have bought expired juice from them I mean the juice expired on the 4th and it was sold to me on the 7th

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Replies (1)
Debonairs Pizza
Debonairs Pizza's reply09 Jan 2020, 18:51
Official
Hi Andiswa

Thank you for taking the time to let us know about your recent disappointment as we value your engagement.

We are sorry that you had an unpleasant Debonairs Pizza moment, we appreciate that you have taken the time to bring this matter to our attention. Your complaint has been heard by our Customer Care team who have escalated this to the store manager. We sincerely apologise for any inconvenience and trust that you accept our apology, we will ensure that such treatment and service is never endured by our loyal customers. 
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.

Kind Regards,
The Debonairs Pizza Team