1 reviews | Active since Mar 2009
Excuse for delivery and cold pizza
On 2 April 2015, I called the woodmead retail park branch and placed a order for pizza. I was first told that their branch did not deliver to my area which is approx 4 km away. By the way I was told this before and manged to convince them to deliver but every time you rode they have a problem delivering to my area. Their second excuse is that they have a shortage of drivers. On 2 April 2015, I finally convinced them to take my order only to have the pizza delivered cold and with a black dot. I told the delivery Joesph that the pizza was cold and that it should be free but he have me excuses and just to prevent an argument, I paid him. Clearly what DebonAirs advertise is not what they deliver. They find excuses not to deliver and make excuses when the dot is black. Truly pathetic.
Thank you very much for taking the time to report your experience with our Woodmead branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Thank you very much for taking the time to report your experience with our Woodmead branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)