Employees need to communicate with customers, I wouldn't be writing this had they communicated.Poor communication and that is just the basics of any Company, despite the nature of the business.

Went to debonairs pizza in Menlyn the other day, ordered my small tripple decker and after waiting for an hour I was then told they don't have pans for small tripple deckers. I was ****ed and they were laughing and the weird thing was that people who ordered before me did receive their small tripple deckers. Felt disrespected and had to go to another place to order food, I mean non of them decided to make a plan? All people working there don't have plan B? They just gave me my money back, laughing.