1 reviews | Active since Dec 2016

24 Dec 2016, 16:19

Eastlondon beachfront

<p>Ordered a pizza online at 15:04 for a delivery,order no:551319 after waiting an hour I call to find out what's going on and I rudely get told that they not doing g deliveries today.No notice about that inline and nobody cared to inform me of this.Pathetic customer service to say the least.Management is lacking clearly at this branch.Why receive my online order and not bother to call me?</p>

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Replies (2)
Debonairs Pizza
Debonairs Pizza's reply28 Dec 2016, 13:43
Official


Thank you very much for taking the time to report your experience with our Beachfront branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.

Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.

Kind Regards,
Debonairs Pizza

Customer Care: 0861 DPIZZA (374992)

Debonairs Pizza
Debonairs Pizza's reply28 Dec 2016, 13:43
Official


Thank you very much for taking the time to report your experience with our Beachfront branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.

Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.

Kind Regards,
Debonairs Pizza

Customer Care: 0861 DPIZZA (374992)