CN
Christine N

1 reviews | Active since Jun 2015

17 Jun 2015, 11:37

DRY/STALE DISGUSTING TRIPLE DECKER

Yesterday 16th June 2015 at approx 3:20pm I purchased a large triple decker meat pizza with extra cheese from Greenstone store for the 1st time. I was utterly disappointed and disgusted, that in these days, stores are still producing such low grade quality meals. <br> I received 3 layers of stale, rubbery pizza bases put together with barely and ingredients. The bottom layer was still dry that I could see the flour that was used when it was rolled out. The toppings were few and far between and I could have imagined what I would have received had I not asked for extra cheese...???? Is Debonaires Greenstone going through financial crisis that they holding back on ingredients???? When I turned the pizza over the bottom layer was also smaller than the middle and top. Sadly this was only seen once I got home, and going back to the mall was out of the question. I immediately took photos of the amazing pizza that debonaires always advertises, as I will be forwarding on to many. I am very upset that I wasted R 125-00

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Replies (1)
Debonairs Pizza
Debonairs Pizza's reply18 Jun 2015, 08:35
Official
Hello NaguriahC,

Thank you very much for taking the time to report your experience with our Greenstone Mall branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.

Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.

Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)