1 reviews | Active since Apr 2011
Drivers refuse to delIver
I am completely done with Debonairs brackenfell! !! I order pizza for my kids just before 8pm and was told about 40 mins. I called back at 9 and was told by a **** that the driver has already left. It will be about 5 to 10 mins more.<br> I call at 920 because I have crying kids who don't understand where there margarita pizza is....and they are hungry. I speak to the manager who tells me the driver doesn't deliver to my area at night?! <br> Why on earth was this NOT told to me at 8pm when they took my order and confirmed my address? ?!!!!!! I would been able to make a plan at 8pm still or dinner...<br> I do not have anything for dinner and it's too late to go to the shops at 930pm<br> The manager keeps saying she is begging the drivers to go. I explain to here there is nothing wrong with the area I'm in! They deliver to me all the time.<br> I finally am told they are coming but haven't left because I'm on the phone with the manager....seriously! !! So now it's my fault that I don't have the pizza yet.<br> She also tells me she will give me something free. ...I don't want free I want my order of 2 freakin cheese pizzas delivered to me like I am paying for .... I will NEVER EVER!!!!! Order from you again
Thank you very much for taking the time to report your experience with our Brackenfell branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Thank you very much for taking the time to report your experience with our Brackenfell branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
