Double transaction made

On 27/09/2025, my money was deducted twice when paying at Debonairs Bluewater Bay — first at 20:18 and again at 20:26. I immediately informed the manager the same day, and we both assumed the duplicate transaction would bounce back after a few hours. By 29/09/2025, the refund had still not reflected, so I called again and was asked to send my bank statement as proof, which I did. The statement clearly showed both deductions. I was told the matter would be investigated, but a whole week went by with no communication — I had to call them myself for feedback. When they finally responded, I was told they “cannot see the transaction” on their side. My bank, however, confirmed that both transactions went through and my money was debited by their machine. Despite providing proof, I was met with excuses instead of solutions. Even after asking whether they had contacted their bank to trace the funds, I was told only then they would “email Yambi,” the company supposedly responsible for assisting. On 06/10/2025, when I called again for feedback, I was told they still haven’t received a response from Yambi — yet no one thought to follow up by phone. This level of incompetence and lack of urgency is completely unacceptable. No accountability, no communication, and no effort to resolve a customer’s valid concern. That’s Debonairs Bluewater Bay for you.