1 reviews | Active since Nov 2017
Double the fee for delivery
This morning i place an order for delivery on your website am given 3 options to buy from but the other 2 had delivery fees so i have had bad experience several times with Protea Gardens which is closer to me but i decide to pay the extra delivery fee for the pizza to be delivered. A few minutes after placing the order i get a call from the restaurant in Jabulani Mall where i placed the order from one of the drivers telling me we can talk he can deliver to me if only i can add more money to my order when it gets to me ... Please explain what is going on he says he cant deliver its out of his radius after i have agreed to pay the delivery the employee wants money for his pocket . I ended up cancelling the order
Thank you for taking the time to let us know about your recent disappointment as we value your engagement.
We are sorry that you had an unpleasant Debonairs Pizza moment, we appreciate that you have taken the time to bring this matter to our attention. Your complaint has been heard by our Customer Care team who have escalated this to the store manager. We sincerely apologise for any inconvenience and trust that you accept our apology, we will ensure that such treatment and service is never endured by our loyal customers.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***
Thank you for taking the time to let us know about your recent disappointment as we value your engagement.
We are sorry that you had an unpleasant Debonairs Pizza moment, we appreciate that you have taken the time to bring this matter to our attention. Your complaint has been heard by our Customer Care team who have escalated this to the store manager. We sincerely apologise for any inconvenience and trust that you accept our apology, we will ensure that such treatment and service is never endured by our loyal customers.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***