JH
Jade H

1 reviews | Active since Feb 2016

19 Feb 2016, 12:55

Double Stack Pizzas -No cream cheese, Hair instead

We work across the road from Debonairs Parkmore and order daily as office lunches. Recommended by myself. Debonairs was my favorite place and I highly recommended it in the area/office. The cream cheese is one of debonairs finest points. <br> <br> Yet religiously we end up sending the pizza's back or complaining as there is next to no cream cheese on the pizzas. We have even resorted to ordering online and specified that they please put on sufficient cream cheese and that it is not dry. Even with those instructions on the order this week alone I have complained twice and twice I have sent the pizza's back. <br> <br> Today after complaining two days prior about pizzas that had barely any cheese on I took the pizza back. The shop remade the pizza and said its due to the oven that the cheese seeps out? Really, why bother then? Upon receiving the remade pizza one slice in and I come across hair. Really? Disgusting. I returned the pizza and requested my money back, the teller tried to convince me its part of a mushroom, WOW, like we cant see the difference<br> <br> Lovely service for ordering religiously everyday. I assure you this incident will be made known and we will order from Pizza perfect in future.

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Replies (1)
Debonairs Pizza
Debonairs Pizza's reply22 Feb 2016, 10:49
Official
Hello Jade_SDH,

Thank you very much for taking the time to report your experience with our Parkmore branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.

Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.

Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)