YD
Yasmina D

1 reviews | Active since May 2019

01 Oct 2019, 12:40

Double stack on the double is pathetic

Debonairs Grassy Park is proving to be the worst branch now. The exact complaint I sent to them that they avoiding called in to Andrew the manager regarding the dry double stack they have sent us. He could barely manage the call and already escalated saying his boss will call. Achmad Bailey called me from a private number. Our line disconnected after it went mute with no call back or email. With all do respect I admired the way he handled the situation despite a failed call back after our line disconnected. The real problem on the other hand is the fact that Andrew said there are many complaints regarding the double stack on the double. He also said I must read the description which I did hence why we bought the pizza. He then referred to the description or picture as a selfie that is photoshopped to look the way it looks. So as a manger he is telling me he is fully aware that they are selling ****. **** products is leaving the store he is managing and to top this off he cannot do anything about it. Achmad then calls and Andrew denies the claims but the calls are hopefully recorded as advised. I was offered 40% off our next purchase. To be honest the fact that this is still bothering me today says a lot.

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Replies (1)
Debonairs Pizza
Debonairs Pizza's reply02 Oct 2019, 11:32
Official
Hi Yasmina

Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.

If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.

Kind Regards,

The Debonairs Pizza Team

Customer Care Line: ***