DF
Devon F
1 reviews | Active since Apr 2018
20 Jun 2019, 08:54
Double payment not reimbursed
I ordered online using the app on 8 June. I chose to pay via card on the app and was charged twice due to an error on the app. I sent a complaint on the live chat system and was told that it would be rectified within 7 days. It has now been 22 days and I have still not received any payment. I went back onto the app to complain again and have now been told to wait another few days for the finance team to look into it. It's ridiculous that I have to fight to get my own money back after they made a mess.
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Replies (2)DF
Devon F's updateReviewer Update
20 Jun 2019, 08:58It has actually been 12 days
DF
Devon F's update20 Jun 2019, 08:58
Reviewer Update
It has actually been 12 days
Debonairs Pizza's replyOfficial
11 Jul 2019, 15:57Hi Devon
Thank you for taking the time to let us know about your recent disappointment we value your engagement.
We are sorry that you had an unpleasant Debonairs Pizza moment, we appreciate that you have taken the time to bring this matter to our attention. Your complaint has been heard by our Customer Care team who have escalated this to the store manager. We sincerely apologize for any inconvenience and trust that you accept our apology, we will ensure that such treatment and service is never endured by our loyal guests. If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,The Debonairs Pizza TeamCustomer Care Line: ***
Thank you for taking the time to let us know about your recent disappointment we value your engagement.
We are sorry that you had an unpleasant Debonairs Pizza moment, we appreciate that you have taken the time to bring this matter to our attention. Your complaint has been heard by our Customer Care team who have escalated this to the store manager. We sincerely apologize for any inconvenience and trust that you accept our apology, we will ensure that such treatment and service is never endured by our loyal guests. If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,The Debonairs Pizza TeamCustomer Care Line: ***
Debonairs Pizza's reply11 Jul 2019, 15:57
Official
Hi Devon
Thank you for taking the time to let us know about your recent disappointment we value your engagement.
We are sorry that you had an unpleasant Debonairs Pizza moment, we appreciate that you have taken the time to bring this matter to our attention. Your complaint has been heard by our Customer Care team who have escalated this to the store manager. We sincerely apologize for any inconvenience and trust that you accept our apology, we will ensure that such treatment and service is never endured by our loyal guests. If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,The Debonairs Pizza TeamCustomer Care Line: ***
Thank you for taking the time to let us know about your recent disappointment we value your engagement.
We are sorry that you had an unpleasant Debonairs Pizza moment, we appreciate that you have taken the time to bring this matter to our attention. Your complaint has been heard by our Customer Care team who have escalated this to the store manager. We sincerely apologize for any inconvenience and trust that you accept our apology, we will ensure that such treatment and service is never endured by our loyal guests. If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,The Debonairs Pizza TeamCustomer Care Line: ***