1 reviews | Active since Dec 2016
Double dipping into my bank account
While the company has been our "go-to" pizza place for many years, I have to say that this is the first time I have been disappointed. They are in a convenient spot as they are situated right behind our house. On Friday, 29th November, I have placed an order for delivery. Not only did the pizza take 1 hour to be delivered, there was also a problem with the online payment system. The payment went off my account to the value of R199.90 (Order ***4), the payment system glitched out and the money was sent back into my account (confirmed by the bank sms). I have re- placed the order and the order and payment was successful.
The food took an hour to be delivered. The red stickers on the boxes were black. The pizza was still hot. On Sunday morning @ 8:12, I have received a message from the bank stating that the R199.90 was taken off my account again. I have placed 1 order, and received the goods for 1 order. Why take money from me again?
Debonairs Pizaa in Greenhills, Randfontein: I appeal to you to return my money. Your service has always been great and delivery times have always been prompt. Please sort this out
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.