TJ
Tinashe J
1 reviews | Active since Nov 2014
28 Oct 2015, 11:16
Double charging and rudeness
Here on Monday the 26th of October 2015, I went to debonairs Braamfontein to purchase some pizza. I opted to swipe for my payment, the attendant thus proceeded to charge me and the transaction went through validly and I received the proof of payment on mobile phone. However the attendant stated that the payment had not gone through and I insisted that it had not however I was rudely dismissed. She proceeded to charge me once again and I was thus dismissed in a rude manner once again. The error would have been resolved amicably however I feel that her attitude was quite disrespectful. I felt that there was no courtesy and care for customers at all.
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Replies (1)Debonairs Pizza's replyOfficial
28 Oct 2015, 14:44Hello Tinashe Jaya,
Thank you very much for taking the time to report your experience with our Braamfontein branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Thank you very much for taking the time to report your experience with our Braamfontein branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Debonairs Pizza's reply28 Oct 2015, 14:44
Official
Hello Tinashe Jaya,
Thank you very much for taking the time to report your experience with our Braamfontein branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Thank you very much for taking the time to report your experience with our Braamfontein branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
