YP
Youla P

1 reviews | Active since Jan 2015

17 Mar 2016, 19:58

Dont let them fool you!

Im the biggest fan of Debonairs Pizza! I always order the same pizza every time. Always ask for extra cream cheese because i know you dont always get enough of that on your double stack. But Debonairs Klerksdorp you FAILED! First i had to wait an hour for my pizza where i live 3km away, my pizza was ice cold when it got here(i still paid) and when i opened it up bearly cream cheese on it! I called them to tell them about this and the \Manager\" told me he personally cut it and thats how it looked like. Well no sir you are wrong because this double stack something meaty extra cheese and extra cream cheese that i always order is not how i should look like. Look like the quality of Debonairs Klerksdorp and the customer service has gone to utter rubish! This regular client is now a new client somewhere else!"

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Replies (1)
Debonairs Pizza
Debonairs Pizza's reply18 Mar 2016, 09:52
Official
Hello Y'S,

Thank you very much for taking the time to report your experience with our Klerksdorp branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.

Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.

Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)